Title VI
Compass IL
Title VI Notification to the Public
Compass IL operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Compass IL.
For more information on Compass IL’s civil rights program, and the procedures to file a complaint, contact 800‐228‐3287 (V/TTY); email gro.l1742203618issap1742203618moc@o1742203618fni1742203618; or visit our administrative office at:
2920 Schneider Ave SE
Menomonie, WI 54751
For more information, visit www.compassil.org. If information is needed in another language, contact gro.l1742203618issap1742203618moc@o1742203618fni1742203618.
Compass IL Title VI Complaint Procedure
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Compass IL may file a Title VI complaint by completing and submitting the agency’s Title VI complaint form. Compass IL investigates complaints received no more than 180 days after the alleged incident. Compass IL will process complaints that are complete.
Once the complaint is received, Compass IL will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office.
Compass IL has 10 days to investigate the complaint. If more information is needed to resolve the case, Compass IL may contact the complainant. The complainant has 10 business days from the date of the letter to send the requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Compass IL can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Ave., SE, Washington, DC 20590.
